Terms of service
- AgreementThe agreement consists of these terms and conditions, information provided in the ordering process, and any separately agreed-upon terms. In case of any discrepancies between the information, the specific agreed terms between the parties shall take precedence, as long as they do not conflict with mandatory legislation.
The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between businesses and consumers.
2.Parties
The seller is E-spårt AS, located at Sikkelandsveien 154, email: benjamin@espaart.no, phone: 98092530, org. no. 929611543, and is referred to as the seller.
The buyer is the consumer placing the order and is referred to as the buyer.
4. Agreement Conclusion
The agreement is binding for both parties when the buyer has submitted their order to the seller.
However, the agreement is not binding if there have been typographical errors or mistakes in the offer from the seller in the ordering process on the website or in the buyer's order, and the other party realized or should have realized such an error.
5. Payment
The seller can demand payment for the goods from the moment they are sent from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day as the goods are dispatched.
In the case of payment by invoice, the invoice will be issued to the buyer upon shipment of the goods. The payment deadline is stated on the invoice and is at least 14 days from receipt.
Buyers under 18 years of age cannot pay with subsequent invoices.
6. Delivery
Delivery is considered completed when the buyer or their representative has taken possession of the goods.
If the delivery time is not specified in the ordering solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order is placed by the customer. The goods should be delivered to the buyer's location unless otherwise specifically agreed between the parties.
7. Risk for the Goods
The risk of the goods passes to the buyer when they, or their representative, have received the goods in accordance with point 6 (delivery). This means that from the moment the buyer takes possession of the goods, they become responsible for any potential damage or loss to the items. It is important for the buyer to inspect the goods upon delivery and notify the seller of any visible damage or discrepancies to ensure appropriate action is taken promptly.
8. Right of Withdrawal (Angrerett)
As a general rule, there is no right of withdrawal for the purchase of tickets to tournaments. Purchased tickets are non-refundable, except in the case of a canceled event.
However, unless the agreement is exempt from the right of withdrawal, the buyer has the right to withdraw from the purchase of goods in accordance with the Consumer Right of Withdrawal Act.
When purchasing goods, the buyer must notify the seller of the use of the right of withdrawal within 14 days from the day the deadline begins to run. For services, the deadline starts from the day after the agreement was entered into, and it includes all calendar days. If the deadline falls on a Saturday, public holiday, or official holiday, the deadline is extended to the nearest business day.
The right of withdrawal is considered to be exercised if the notification is sent before the expiration of the deadline. The buyer bears the burden of proof that the right of withdrawal has been asserted, and therefore the notification should be made in writing (withdrawal form, email, or letter).
The right of withdrawal starts to run:
- For purchases of individual items, the withdrawal period starts from the day after the goods are received.
- For the sale of a subscription or when the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of multiple deliveries, the withdrawal period runs from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the original deadline if the seller does not inform the buyer about the right of withdrawal and the standardized withdrawal form before entering into the agreement. The same applies if there is a lack of information about the terms, deadlines, and procedures for using the right of withdrawal. If the seller provides this information during these 12 months, the withdrawal period expires 14 days after the buyer receives the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the date the notification of withdrawal was given. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform the buyer about the return costs. The seller cannot impose a fee for the buyer's use of the right of withdrawal.
The buyer may test or try the goods in a proper manner to ascertain the nature, characteristics, and functioning of the goods without losing the right of withdrawal. However, if testing or trying the goods goes beyond what is reasonable and necessary, the buyer may be liable for any diminished value of the goods.
The seller is obligated to refund the purchase price to the buyer without undue delay and no later than 14 days from the date the seller received the notification of the buyer's decision to use the right of withdrawal. The seller has the right to withhold the refund until the seller has received the goods from the buyer or until the buyer has provided documentation that the goods have been returned.
14. Conflict Resolution
If the buyer has any complaints, they should be directed to the seller within a reasonable time, as stated in points 9 and 10. Both parties should attempt to resolve any disputes amicably. If these attempts are unsuccessful, the buyer can contact the Consumer Authority (Forbrukertilsynet) for mediation. The Consumer Authority can be reached by phone at 23 400 600 or through their website www.forbrukertilsynet.no.
For consumers residing in another EU country, the European Commission's Online Dispute Resolution (ODR) platform can be used to file a complaint. This platform is particularly relevant for cross-border disputes. The complaint can be submitted through the following link: http://ec.europa.eu/odr.
This information is provided to help facilitate the resolution of any potential conflicts that may arise between the buyer and the seller.